Privacy Policy

Who We Are

ORVENTA is an online fashion retailer operating at shopORVENTA.com. We are the data controller for information collected through our website, mobile experience, and customer communications. For privacy questions, contact us at hello@shoporventa.com.

Information We Collect

Account Information: When you create an account, we collect your name, email address, phone number, and password (stored securely and never in plain text).

Order Information: We collect delivery address, order contents, payment status, and order history to fulfil your purchases and resolve any issues.

Payment Information: Payments are processed through secure third-party providers (MTN MoMo, Airtel Money, and others). We do not store your full payment credentials. We may retain payment transaction references for reconciliation purposes.

Personal Shopping Requests: If you submit a personal shopping or sourcing request, we retain the details of that request and any associated communication to fulfil your order and improve our service.

Chat & Conversation Data: When you use our AI chat assistant, conversation summaries may be retained to improve our service and provide continuity across sessions. Raw messages are retained for a limited period only. We never sell or share your chat data with third parties.

Browsing & Analytics: We may collect anonymised data on how you browse our site (pages visited, items viewed, search queries) to improve your experience and the performance of our platform.

How We Use Your Information

• To process and fulfil your orders
• To send order updates, delivery notifications, and receipts
• To respond to support requests and service enquiries
• To personalise your shopping experience
• To improve our website, products, and services
• To send marketing communications where you have given consent (you may opt out at any time)

Marketing & Communications

We may send you email, SMS, or WhatsApp messages about new arrivals, promotions, and editorial content — but only if you have opted in. You can unsubscribe at any time by:

• Clicking "Unsubscribe" in any marketing email
• Replying STOP to any SMS
• Contacting us at hello@shoporventa.com

Transactional messages (order confirmations, delivery updates) are not marketing and cannot be unsubscribed from while an active order is in progress.

Cookies & Tracking

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how our site is used. You can control cookie preferences through your browser settings. Some features may not work correctly if cookies are disabled.

Third-Party Providers

We work with trusted third-party providers to operate our platform, including payment processors, logistics partners, email delivery services, and analytics tools. These providers are contractually required to handle your data securely and only for the purposes we specify. We do not sell your personal data to any third party.

Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure password storage, and access controls. Despite these measures, no system is completely immune to risk. If you suspect unauthorised access to your account, please contact us immediately.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data (subject to legal retention requirements)
• Withdraw marketing consent at any time
• Ask us to restrict how we use your data in certain circumstances

To exercise any of these rights, contact us at hello@shoporventa.com. We will respond within 30 days.

Data Retention

We retain order records for a minimum of 7 years to meet legal and tax requirements. Account data is retained while your account is active and for a reasonable period after deletion to resolve any outstanding issues. Marketing data is deleted upon unsubscription.

Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.