Order Tracking

Track Your Order

The fastest way to track your order is through your account dashboard. If you placed your order while logged in, visit My Orders to see real-time status for all your orders.

Guest Order Tracking

If you placed your order as a guest, you can check your order status by contacting us at hello@shoporventa.com with:

• Your order number (found in your confirmation email)
• The email address used at checkout

We will verify your identity and provide a secure status update.

Order Status Explained

• Payment Pending: Your order is placed but payment has not yet been confirmed
• Payment Received: Payment confirmed — your order is being prepared
• Processing: Your items are being picked and prepared for dispatch
• Dispatched: Your order is on its way — you will receive a tracking reference where available
• Fulfilled: Your order has been delivered or collected
• Pre-order: Awaiting supplier arrival — you will be notified when dispatched

Delivery Notifications

We send notifications at key stages of your order: confirmation, dispatch, and delivery. Notifications are sent to the email or phone number provided at checkout. If you have not received a notification, check your spam folder or contact us.

Still Not Sure?

If your order seems overdue or you have not received a dispatch notification within the expected processing time, please contact us immediately at hello@shoporventa.com with your order number.