Contact Us

General Enquiries

For product questions, order support, returns, and all other enquiries, email us at hello@shoporventa.com. Please include your order number if your enquiry relates to an existing order — this helps us respond faster.

Response Times

We aim to respond to all enquiries within 24 hours on business days (Monday to Saturday, excluding public holidays). Urgent issues such as payment problems, missing orders, or damaged items are prioritised and will receive a faster response.

Order Support

For help with an existing order — including delivery status, changes, or cancellations — please include your order number in your message. You can also track your order status in your Account > Orders.

Returns & Exchanges

To start a return or exchange, email hello@shoporventa.com with your order number and reason for return. See the full Return & Exchange Policy for eligibility and process details.

Personal Shopping

Interested in sourcing a specific item you cannot find in our store? Our personal shopping service lets us source items from international retailers on your behalf. Start a request through our AI Concierge or email us directly with the item details, brand, size, and budget.

Sizing & Styling Advice

For personalised size or styling guidance, chat with Muse — our AI styling assistant — via the chat button on any page. For complex styling requests or a personal shopping consultation, our team is available by email.

Chat with Our Concierge

Get instant answers to common questions — shipping timelines, return eligibility, product availability, sizing help — from our AI Concierge, available 24/7 on this site. For matters requiring a human team member, our concierge will escalate your request and a team member will follow up.